Last Updated November 11, 2024
PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING OUR SERVICES. BY ACCESSING OR USING THE SERVICES PROVIDED BY BALANCE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE WITH THESE TERMS, YOU MUST IMMEDIATELY DISCONTINUE USE OF THE SERVICES.
1. Agreement to Terms
These Terms of Service (the “Terms”) constitute a legally binding agreement between you (“you” or “your”) and Balanced Concepts, LLC (“we,” “our,” or “us”) governing your access to and use of the Balance application, website, and any associated services (collectively, the “Services”). By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2. Changes to Terms
Balanced Concepts, LLC reserves the right, at its sole discretion, to modify or update these Terms at any time. Any changes will become effective upon posting, and we will notify you of significant updates via email or in-app notification. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of the Services.
3. Account Registration and Security
To access certain features of the Services, you must create an account by providing your email address or using a third-party authentication service such as Google. By registering for an account, you represent and warrant that:
- You are legally permitted to open a bank account in your jurisdiction.
- You are at least 18 years of age or the age of majority as required by your jurisdiction.
You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any breach of security. Balanced Concepts, LLC shall not be liable for any loss or damage arising from your failure to comply with these security obligations.
4. Privacy and Data Collection
Your privacy is important to us. By using the Services, you consent to the collection and use of your personal information, including but not limited to your name, email, and financial data, as described in our Privacy Policy. Financial data is managed through Plaid, a third-party service provider. We do not sell or share your personal information with third parties, except where required by law.
5. Use of Third-Party Services
The Services may integrate with third-party service providers, including but not limited to Plaid, for purposes such as linking your financial accounts. By using these integrations, you agree to abide by the terms and policies of these third-party services. Balanced Concepts, LLC is not responsible for the actions, content, or services provided by such third parties.
6. Subscription Plans and Payments
Balance offers both free and paid subscription plans:
- Free Tier: Basic access to the Services.
- Paid Tier: Access to additional premium features available on a monthly or annual subscription basis.
Subscriptions renew automatically unless canceled before the renewal date. All fees are charged in advance and are non-refundable, except as provided under our 30-day refund policy for new paid subscribers. Prices are exclusive of any applicable taxes, levies, or duties, and you are responsible for paying such taxes where applicable.
7. Permissible Use of Services
You agree to use the Services solely for lawful purposes and in compliance with all applicable laws and regulations. You further agree that you will not:
- Misrepresent your financial information.
- Engage in any activity that may disrupt or interfere with the operation of the Services.
- Attempt to gain unauthorized access to any part of the Services or related systems.
We reserve the right to suspend or terminate your account if you engage in any activities that violate these Terms or applicable laws.
8. Disclaimer of Warranties
The Services are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Balanced Concepts, LLC does not warrant that the Services will be error-free, uninterrupted, or free of viruses or other harmful components.
Balance is a tool designed to assist with financial tracking. We do not provide financial, legal, or tax advice. You should consult with a qualified professional before making any financial decisions based on the information provided by the Services.
9. Limitations of Liability
To the fullest extent permitted by law, Balanced Concepts, LLC and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising from or related to the Services shall not exceed the amount you have paid to us for use of the Services in the 12 months preceding the claim.
10. Account Termination and Cancellation
You may cancel your subscription or account at any time through your account settings. Upon cancellation:
- You will lose access to all data and content associated with your account.
- Any unpaid subscription fees will remain due.
If you cancel before the end of your billing period, your subscription will remain active until the end of that period, but you will not be charged again.
Inactive Account Policy for Free Accounts: For free-tier accounts, if your account remains inactive for a period of 180 days (6 months), Balanced Concepts, LLC reserves the right to initiate account cancellation. We will notify you via email of pending cancellation due to inactivity. If no action is taken within 30 days of this notice, all connected institutions will be disconnected, and any account data associated with your account will be permanently deleted.
Unpaid Accounts or Billing Errors: If your account has unpaid subscription fees or if there are unresolved billing errors, Balanced Concepts, LLC reserves the right to terminate your account after 90 days (3 months) of non-payment or billing issues. We will make reasonable efforts to notify you of the billing issue, but if payment is not resolved within 90 days, your account, along with any associated data, may be permanently deleted.
We reserve the right to suspend or terminate your account at our discretion if you violate these Terms or engage in any conduct that may harm the Services or other users. In the event of termination, you will lose access to your account and any associated data.
11. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of California, without regard to its conflict of law principles. Any disputes arising out of or related to these Terms or the Services shall be resolved exclusively in the courts of California.
12. Entire Agreement
These Terms constitute the entire agreement between you and Balanced Concepts, LLC regarding your use of the Services and supersede any prior agreements or understandings, whether written or oral, regarding the same.